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Industry Benchmarks

Posted on Wednesday, February 11, 2009

We all want to know how we measure up! How does my open rate compare to the industry average, do I get more unsubscribers than my peers?

Below is the most up to date data available on open, click, bounce and unsubscribe rates courtesy of the good people at Marketing Sherpa.

These are just averages, if you are a couple of % below, don’t panic.

Type of Company

Open Rate

Click Rate

Soft Bounces

Hard Bounces

Unsubs

Academic book distributor

23.77%

4.47%

4.93%

4.47%

0.24%

Accounting

19.75%

1.04%

3.98%

5.86%

0.56%

Advertising

24.28%

3.95%

3.05%

7.71%

0.36%

Architecture

33.74%

0.69%

7.33%

7.73%

0.03%

Art

27.45%

7.83%

2.60%

3.98%

0.37%

Arts/Music

20.51%

3.32%

1.54%

2.02%

0.31%

Beauty/Health

15.00%

0.12%

7.17%

14.29%

0.00%

Church

34.05%

3.98%

1.38%

2.53%

0.25%

Consulting

24.30%

5.61%

5.07%

7.49%

0.34%

Creative Agency

22.02%

2.97%

3.22%

5.41%

0.36%

Creative Other

18.56%

3.34%

1.28%

1.72%

0.26%

E-commerce

20.35%

5.22%

1.78%

3.10%

0.41%

Education

26.48%

4.16%

2.69%

5.01%

0.25%

Entertainment

14.83%

2.39%

1.52%

4.66%

0.22%

Entertainment/Events

22.35%

0.34%

3.48%

7.97%

0.13%

Financial Services

25.12%

2.92%

5.65%

7.71%

0.42%

Freelancer

31.57%

5.86%

3.24%

7.76%

0.50%

Government

28.59%

4.55%

1.51%

1.19%

0.18%

Graphic Design

33.44%

6.44%

3.61%

7.59%

0.46%

Hardware

27.94%

3.55%

1.37%

2.18%

0.19%

Healthcare

20.65%

4.13%

1.91%

3.62%

0.62%

Healthcare/Medical

24.09%

6.92%

10.91%

8.94%

0.39%

Hotel

27.72%

7.62%

4.37%

6.12%

0.53%

Import, regional sales of machines

39.23%

9.21%

4.26%

2.01%

0.53%

Insurance

29.89%

5.15%

3.89%

11.37%

0.57%

Internet/Web Svc.

19.91%

5.46%

2.59%

2.81%

0.34%

Janitorial

27.82%

0.10%

10.18%

16.26%

0.00%

Legal Services

27.38%

4.01%

3.95%

3.08%

0.33%

Manufacturing

27.71%

4.94%

3.82%

5.78%

0.47%

Marketing

26.35%

4.50%

4.94%

12.92%

0.29%

Multimedia

20.67%

3.87%

1.54%

1.22%

0.27%

Music

27.07%

4.45%

2.59%

8.79%

0.44%

Non-profit

28.15%

3.93%

2.90%

4.19%

0.23%

Other

16.00%

2.54%

2.01%

2.86%

0.26%

Other Groups

24.68%

4.55%

2.40%

14.77%

0.46%

Other Marketing

18.68%

3.16%

3.30%

2.66%

0.27%

Photography

33.24%

7.45%

3.49%

4.66%

0.59%

Public Relations

21.33%

3.06%

4.45%

8.13%

0.28%

Publishing

46.22%

10.23%

3.12%

8.96%

0.02%

Real Estate

20.60%

3.15%

2.62%

5.26%

0.37%

Recruitment/Staffing

27.88%

4.12%

5.55%

9.51%

0.59%

Restaurant

26.00%

3.00%

1.60%

2.99%

0.45%

Retail

26.63%

5.56%

1.56%

3.30%

0.41%

Self-Explanatory

36.01%

6.26%

6.31%

16.53%

0.13%

Software

18.68%

2.85%

4.74%

5.91%

0.37%

Technology

21.75%

2.35%

4.65%

7.18%

0.38%

Telecommunications

27.06%

3.25%

3.97%

3.93%

0.85%

Travel

26.20%

5.05%

2.69%

3.61%

0.40%

Video Production

32.87%

5.58%

3.14%

2.06%

0.38%

Web Design

29.53%

7.11%

2.82%

5.00%

0.41%

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