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<< BackIndustry Benchmarks
Posted on Wednesday, February 11, 2009
We all want to know how we measure up! How does my open rate compare to the industry average, do I get more unsubscribers than my peers?
Below is the most up to date data available on open, click, bounce and unsubscribe rates courtesy of the good people at Marketing Sherpa.
These are just averages, if you are a couple of % below, don’t panic.
|
Type of Company
|
Open Rate
|
Click Rate
|
Soft Bounces
|
Hard Bounces
|
Unsubs
|
|
Academic book distributor
|
23.77%
|
4.47%
|
4.93%
|
4.47%
|
0.24%
|
|
Accounting
|
19.75%
|
1.04%
|
3.98%
|
5.86%
|
0.56%
|
|
Advertising
|
24.28%
|
3.95%
|
3.05%
|
7.71%
|
0.36%
|
|
Architecture
|
33.74%
|
0.69%
|
7.33%
|
7.73%
|
0.03%
|
|
Art
|
27.45%
|
7.83%
|
2.60%
|
3.98%
|
0.37%
|
|
Arts/Music
|
20.51%
|
3.32%
|
1.54%
|
2.02%
|
0.31%
|
|
Beauty/Health
|
15.00%
|
0.12%
|
7.17%
|
14.29%
|
0.00%
|
|
Church
|
34.05%
|
3.98%
|
1.38%
|
2.53%
|
0.25%
|
|
Consulting
|
24.30%
|
5.61%
|
5.07%
|
7.49%
|
0.34%
|
|
Creative Agency
|
22.02%
|
2.97%
|
3.22%
|
5.41%
|
0.36%
|
|
Creative Other
|
18.56%
|
3.34%
|
1.28%
|
1.72%
|
0.26%
|
|
E-commerce
|
20.35%
|
5.22%
|
1.78%
|
3.10%
|
0.41%
|
|
Education
|
26.48%
|
4.16%
|
2.69%
|
5.01%
|
0.25%
|
|
Entertainment
|
14.83%
|
2.39%
|
1.52%
|
4.66%
|
0.22%
|
|
Entertainment/Events
|
22.35%
|
0.34%
|
3.48%
|
7.97%
|
0.13%
|
|
Financial Services
|
25.12%
|
2.92%
|
5.65%
|
7.71%
|
0.42%
|
|
Freelancer
|
31.57%
|
5.86%
|
3.24%
|
7.76%
|
0.50%
|
|
Government
|
28.59%
|
4.55%
|
1.51%
|
1.19%
|
0.18%
|
|
Graphic Design
|
33.44%
|
6.44%
|
3.61%
|
7.59%
|
0.46%
|
|
Hardware
|
27.94%
|
3.55%
|
1.37%
|
2.18%
|
0.19%
|
|
Healthcare
|
20.65%
|
4.13%
|
1.91%
|
3.62%
|
0.62%
|
|
Healthcare/Medical
|
24.09%
|
6.92%
|
10.91%
|
8.94%
|
0.39%
|
|
Hotel
|
27.72%
|
7.62%
|
4.37%
|
6.12%
|
0.53%
|
|
Import, regional sales of machines
|
39.23%
|
9.21%
|
4.26%
|
2.01%
|
0.53%
|
|
Insurance
|
29.89%
|
5.15%
|
3.89%
|
11.37%
|
0.57%
|
|
Internet/Web Svc.
|
19.91%
|
5.46%
|
2.59%
|
2.81%
|
0.34%
|
|
Janitorial
|
27.82%
|
0.10%
|
10.18%
|
16.26%
|
0.00%
|
|
Legal Services
|
27.38%
|
4.01%
|
3.95%
|
3.08%
|
0.33%
|
|
Manufacturing
|
27.71%
|
4.94%
|
3.82%
|
5.78%
|
0.47%
|
|
Marketing
|
26.35%
|
4.50%
|
4.94%
|
12.92%
|
0.29%
|
|
Multimedia
|
20.67%
|
3.87%
|
1.54%
|
1.22%
|
0.27%
|
|
Music
|
27.07%
|
4.45%
|
2.59%
|
8.79%
|
0.44%
|
|
Non-profit
|
28.15%
|
3.93%
|
2.90%
|
4.19%
|
0.23%
|
|
Other
|
16.00%
|
2.54%
|
2.01%
|
2.86%
|
0.26%
|
|
Other Groups
|
24.68%
|
4.55%
|
2.40%
|
14.77%
|
0.46%
|
|
Other Marketing
|
18.68%
|
3.16%
|
3.30%
|
2.66%
|
0.27%
|
|
Photography
|
33.24%
|
7.45%
|
3.49%
|
4.66%
|
0.59%
|
|
Public Relations
|
21.33%
|
3.06%
|
4.45%
|
8.13%
|
0.28%
|
|
Publishing
|
46.22%
|
10.23%
|
3.12%
|
8.96%
|
0.02%
|
|
Real Estate
|
20.60%
|
3.15%
|
2.62%
|
5.26%
|
0.37%
|
|
Recruitment/Staffing
|
27.88%
|
4.12%
|
5.55%
|
9.51%
|
0.59%
|
|
Restaurant
|
26.00%
|
3.00%
|
1.60%
|
2.99%
|
0.45%
|
|
Retail
|
26.63%
|
5.56%
|
1.56%
|
3.30%
|
0.41%
|
|
Self-Explanatory
|
36.01%
|
6.26%
|
6.31%
|
16.53%
|
0.13%
|
|
Software
|
18.68%
|
2.85%
|
4.74%
|
5.91%
|
0.37%
|
|
Technology
|
21.75%
|
2.35%
|
4.65%
|
7.18%
|
0.38%
|
|
Telecommunications
|
27.06%
|
3.25%
|
3.97%
|
3.93%
|
0.85%
|
|
Travel
|
26.20%
|
5.05%
|
2.69%
|
3.61%
|
0.40%
|
|
Video Production
|
32.87%
|
5.58%
|
3.14%
|
2.06%
|
0.38%
|
|
Web Design
|
29.53%
|
7.11%
|
2.82%
|
5.00%
|
0.41%
|
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