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Glossary of terms

As much as we try to avoid it, sometimes we do use techno mumbo jumbo so here's an explanation in clear English!

Want us to add an explanation or think something isn’t clear, just get it touch and we will set it straight.

Glossary

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A/B split

Above-the-fold

Application Program Interface (API)

Bayesian-style/adaptive filters

Black list

Block

Bonded sender

Bounce email

Bounce handling

Bounce message

Bounce rate

Broadcast

Brute force spam attack

B-to-B

B-to-C

Calls to action

Campaign

CAN-SPAM - controlling the assault of non-solicite

Click-through

Colour Theory

Comma Separated Value or File (CSV)

Conversion rate

CPA (cost per acquisition)

CPM (or cost per thousand)

Customer Relationship Management (CRM)

De dupe

Dupe

Email client

Event triggered email

False positive

Frequency

Gateway filter

Hard bounce/Soft bounce

Headers

IP address

ISP

Links

Opt-in / Opt-out

Personalisation

Server filter

Subject line


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